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Robin: SaaS in Life Sciences is different. It's not about pushing out features quickly or uptime stats. Here, everything revolves around regulatory expectations, patient safety, and being ready for inspection - any day, any time. A generic software vendor might have different priorities, but in Life Sciences, you need a partner who understands that compliance isn’t optional: It’s about taking real responsibility for processes that can impact lives.

What do you see as the biggest misconception about “compliance-ready” cloud solutions in the Life Science Industry?

Robin: The biggest myth is that a certificate on the wall is enough. Real compliance means defined processes that set the bar for quality and information security, every single day. In regulated environments, you can’t just rely on IT standards: You need controls that reflect the higher risks and the reality of recurring inspections.

How do you address the specific requirements that come with GxP and regulated environments?

Robin: At p36, we’ve built our business on a foundation of clearly defined processes. We've established an Integrated Management System compliant to ISO 9001, ISO 27001 and GDPR, extended with GAMP5 Good Practices to support additional GxP-related requirements. It’s the foundation for how we operate every day. Our customers see this when we help with vendor onboarding, documentation, audits, or adapting to new regulatory demands. We make sure our controls are visible, robust and up to date.

How do you actually build trust with customers, especially when they’re outsourcing critical processes and data to you?

Robin: Trust starts with transparency. We give our customers real insight into our management systems, share documentation, and actively support them through every step of Vendor Onboarding and Assessments. Enterprise clients have a contractual right to audit us, and we welcome those audits. For us, that’s not a burden, it’s just what it takes to operate in Life Sciences. Even smaller customers benefit from the same rigor.For us, every audit is an opportunity to prove our transparency and our commitment to quality and security. And it’s always rewarding when customers tell us they didn’t expect this level of structure and visibility. Our philosophy: If you want trust, you have to earn it, and that means being open - especially when someone’s looking under the hood.

For anyone evaluating software partners in this space, what’s the one thing they should never compromise on?

Robin: Never compromise on transparency. Ask for the evidence as certifications, process documentation, audit reports. In the end, your vendor isn’t just a supplier. They’re part of your compliance chain and you set the foundation for real, long-term collaboration in a reality of shared responsibilities. This is the only way for a partnership to succeed.